One of the best kept secrets in the business today is the enormity and
wide-spread nature of telecom billing errors.
What most astonishes the average business person once involved in
billing disputes is the lengths to which a telecom carrier's revenue retention
department will go to keep overcharged money; money they never deserved.
In what other business would it be acceptable to keep $250,000.00, or
in some cases, millions in over billing and to explain it away as being
the customer's fault because they didn't report it in a timely fashion;
and then if reported, to then be told that it was not in writing, or sent
to the right place, so sorry.
Think about the legal recourse you and I would suffer if we took that
kind of money from someone.
The world of telecom has its own set of rules and if you are not current
on telecom tariffs, codes, terms, conditions and business service guides, it is
very easy, too easy, to become a victim of over billing.
"Knowledge is Power" - Sir Francis